Don’t fall off your chair but … internet provider hopes to be first to tell customers they have a problem

The country’s third-largest broadband provider plans to contact customers who appear to be experiencing poor broadband performance before they complain or switch provider.

Australian-owned Vocus, which owns the Slingshot, Orcon, Flip and CallPlus brands, said it was trialling the service, which could help it stand out in the crowded broadband market.

Vocus could detect if there was interference on a line, if a modem was frequently reconnecting, whether a customer had too many devices hanging off a wi-fi router, or if they were frequently doing line speed tests.

Few New Zealanders would have had any experience of a utility proactively detecting problems, though the practice was more common overseas, consumer manager Taryn Hamilton said.

from Ellie NZ Rss http://www.stuff.co.nz/business/industries/91486302/Don-t-fall-off-your-chair-but-internet-provider-hopes-to-be-first-to-tell-customers-they-have-a-problem

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